Gastronomy: Deleting Online Reviews: What Are the Stars Worth?
Only a smaller part has ranges of 100 or even up to 250 remote reviews.
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Summary
Only a smaller part has ranges of 100 or even up to 250 remote reviews. In smaller cities, the quotas were partly significantly lower; Evidence of remote reviews was found in Dresden or Magdeburg, for example, in around 15 percent of the profiles examined. “In metropolitan areas, online reviews often play a larger role – for example because many people decide spontaneously and want to orient themselves quickly,” says Jürgen Benad, Managing Director of the Dehoga Federal Association. A further 20 percent are between 21 and 50.
Furthermore, Around half of the affected companies fall within the range of one up to a maximum of 20 remote assessments. A sample evaluation by the German Press Agency (dpa) of more than 3,700 restaurants and hotels shows: On many profiles, reviews were removed after complaints. Also from the industry itself comes skepticism: “Many guests know that you can delete negative reviews and have good ones created, so it is not a valuable compass,” says the Berlin restaurant owner David Canisius.
In addition, Some restaurants and hotels usually cite reasons for deletion requests that they understand as protection against abuse. “We only report reviews for removal if they violate Google’s guidelines,” says Thomas Lerike, Head of Marketing at Hotel Palace Berlin. “About spam, bot or fake reviews, proven untrue claims or reviews not based on an actual stay.” If there are insulting entries among other things with hate speech, this will be communicated to Google and asked for deletion, said gastronomer Michael Wiecker from Wernigerode. “But we only did that one and a half years ago.” Many companies also emphasize that factual criticism should remain fundamental. Google has been blinding a hint for several weeks that “the importance of Google ratings can hardly be underestimated,” says Professor Steffen Kroschwald, director of the Institute for Consumer Research and Sustainable Consumption (vunk) at Pforzheim University of Applied Sciences. “Often the first look is the star rating, and this plays a significant role in decisions.” Why are Google reviews so important for businesses? “For companies, this is an economic factor,” says consumer researcher Kroschwald. The situation was similar in the two largest cities in Saxony-Anhalt: Halle and Magdeburg.
Cross-referenced from 3 sources.
Factual coreconfirmed by several independent voices
Only a smaller part has ranges of 100 or even up to 250 remote reviews.
reliability low1/3 sourcesIn smaller cities, the quotas were partly significantly lower; Evidence of remote reviews was found in Dresden or Magdeburg, for example, in around 15 percent of the profiles examined. “In metropolitan areas, online reviews often play a larger role – for example because many people decide spontaneously and want to orient themselves quickly,” says Jürgen Benad, Managing Director of the Dehoga Federal Association.
reliability low1/3 sourcesA further 20 percent are between 21 and 50.
reliability low1/3 sourcesAround half of the affected companies fall within the range of one up to a maximum of 20 remote assessments.
reliability low1/3 sourcesA sample evaluation by the German Press Agency (dpa) of more than 3,700 restaurants and hotels shows: On many profiles, reviews were removed after complaints.
reliability low1/3 sourcesAlso from the industry itself comes skepticism: “Many guests know that you can delete negative reviews and have good ones created, so it is not a valuable compass,” says the Berlin restaurant owner David Canisius.
reliability low1/3 sourcesSome restaurants and hotels usually cite reasons for deletion requests that they understand as protection against abuse. “We only report reviews for removal if they violate Google’s guidelines,” says Thomas Lerike, Head of Marketing at Hotel Palace Berlin. “About spam, bot or fake reviews, proven untrue claims or reviews not based on an actual stay.” If there are insulting entries among other things with hate speech, this will be communicated to Google and asked for deletion, said gastronomer Michael Wiecker from Wernigerode. “But we only did that one and a half years ago.” Many companies also emphasize that factual criticism should remain fundamental.
reliability low1/3 sourcesGoogle has been blinding a hint for several weeks that “the importance of Google ratings can hardly be underestimated,” says Professor Steffen Kroschwald, director of the Institute for Consumer Research and Sustainable Consumption (vunk) at Pforzheim University of Applied Sciences. “Often the first look is the star rating, and this plays a significant role in decisions.” Why are Google reviews so important for businesses? “For companies, this is an economic factor,” says consumer researcher Kroschwald.
reliability low1/3 sources
Reported detailssecondary facts, each attributed to its source
Google reviews remain an important orientation for many people, but they are only limited.
according to DIE ZEITThe situation was similar in the two largest cities in Saxony-Anhalt: Halle and Magdeburg.
according to DIE ZEIT
Disputedincompatible versions — to verify
No factual contradiction detected between sources.
Framing by sidesame fact, different words — loaded terms highlighted
No notable framing divergence.
Blind spotwhat one side keeps silent
Against this background, many restaurateurs advise not to read stars in isolation: Decisive are the content of the reviews,..
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Sources3 sources cross-checked
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